About 45 minutes later (after they closed) Trey called, he said he'd been very busy, but he'd call my husband back before noon on Monday to straighten this out. Waited until Saturday October 3rd, and called again, asked for a manager this time and got to talk to Brent (who identified himself as the Service Manager), who apologized for everything and said he'd investigate and call back within 15 minutes.
After being transferred and advising the gentleman on the phone why he was calling, he was put on hold while he went to talk to Trey, he came back and said that Trey was busy and he'd have him call my husband when he finished what he was doing. Waited over an hour, no call, so my husband called back and Trey was too busy to come to the phone, so he asked to speak to someone in the service department. Two days later (October 1st) he called back, talked to the same person, who advised him that Trey was on the other line and he could hold on for him, and after several minutes he told my husband he'd have to have Trey call him right back. He called MM on September 29th to discuss the missing parts, talked to a different salesman, as Trey was out of office, and he was advised that he'd check on the parts and call him right back.
The parts arrived within a reasonable time, but some were missing. He ordered parts that were required for the bike on that same day. My husband purchased a bike from Mountain Motorsports (MM) on September 18th, Trey was our salesman.
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